PlayFrank Casino Review
General information
PlayFrank is launched in 2014, as one of EveryMatrix NV casinos, known for their exceptionally high user ratings, rich gaming offer, and unparalleled customer support. With over 1300 games, Live Dealer Tables and a separate mobile casino game selection, PlayFrank caters to a wide range of players who are after a reputable online venue with a simple and user-friendly interface that can be launched on the go, regardless of the device and OS. Together with the renowned software developers behind PlayFrank, the players’ trust is further bestowed by the fact that the casino carries UK Gambling Commission and Malta Gaming Authority licenses, the most trustworthy regulatory bodies in the gambling industry.
The casino also offers a test drive for those who would like to explore a bit and do some research before committing, but if you do decide to open an account with PlayFrank, you will be pleasantly surprised with how easy and smooth the registration process is. After only a few steps, the user is ready to play for real money and unlock PlayFrank’s welcome package deal.
Bonuses & Promotions
PlayFrank casino Welcome Bonus for the newly registered members has three stages, which in total consist out of €300 bonus cash and 200 Free Spins. Immediately after submitting your first deposit, the casino matches the amount by 100% and awards 50 Free Spins that can be used on Starburst slot. The minimum amount the player should transfer over to the casino in order to qualify for the bonus is €20, while the maximum is capped at €100.
The upper limit for the second matchable deposit is €200 and the amount is met with 50% and 50 Free Spins. The final deposit submission is followed up by 100 free spins and all the bonus money winnings are subject to the playthrough requirements – x35 of the awarded bonus plus deposit (x40 for the Free Spins winnings).
Casino members who used up their welcome bonus will not be forgotten and as you advance through levels you will receive more rewards, such as Free Spins, and other benefits adjusted to your gaming choices, commitment, and preferences.
Games & Software
PlayFrank partners with a number of acclaimed software developers, including Evolution Gaming which provides the casino’s Live Dealer offer. Other developers are Betsoft, Booming Games, Endorphina, EGB, Microgaming, Playson, Pariplay, Play N Go, NetEnt, Williams, NYX, StakeLogic…
The majority of games offered on PlayFrank are slots, placed under Video Slots and Featured category, where you can find classics and the most popular titles, as well as the latest releases. Guest visitors who are still not registered with the casino can play the games in fun play mode, before creating an account and submitting the first deposit.
Slots can be found according to the developer or by the title. Furthermore, even just a part of the slot’s name is enough to pull up the requested game and display the results. With 1300+ releases and 600 Android, Windows and iOS compatible mobile slots, players get to choose from an array of themes:
- Fairy Tale (Fairytale Legends, Big Bad Wolf)
- Oriental (Prosperity Palace, Koi Princess)
- Branded (Guns N Roses, Jurassic Park)
- Rock Music (Motorhead, Guns n Roses, Jimi Hendrix)
- Horror (Dracula, Lost Vegas, Bloodsuckers)
- Adventure (Jungle Jim, Tarzan, Tomb Raider)
- Sport (Wild Water, Football Star, Rugby Star)
Progressives slots have their own, separate category featuring Cosmic Fortune, Mega Fortune, Major Millions and other jackpot games. Try your luck on jackpots and win Mega Moolah!
Roulette, Blackjack, Poker, and Baccarat can be found both under Table Games and Live Casino which requires an active account and real money submission, should the player would like to join any of the regular or VIP tables.
The games are tested for fairness by independent agencies – iTech Labs and TST. Also, the casino is licensed by UK Gambling Commission speaks volume of the standards employed to ensure that all the legal requirements are met.
Banking
Deposits and withdrawals on PlayFrank casino are a hassle-free process, especially once the verification and KYC documents submission procedure is dealt with. The casino accepts Visa and MasterCard as well as some of the most popular and widely used e-wallets. Especially the latter are always a preferred method for handling online transactions thanks to their fast processing time. If you use Neteller, Zimpler, Skrill, Giropay, and Trustly it will take up to 24 hours for the transaction to be processed.
Any payment information or other personal details you disclose to the casino is protected through the implementation of SSL encryption technology, used by banks and e-commerce platforms worldwide.
Support
Most of the issues with regards to the registration process, account, payments, promotional terms, transactions, verification process etc, are addressed and explained under FAQ section. However, if you still need a human input, PlayFrank offers Live Chat support seven days a week, available 24 hours.
Unfortunately, phone support is still not an option, but one can email the casino’s professional. The efficient and polite customer service representatives and get assistance in Norwegian, Swedish, Finish or English.
Verdict
Although there are certain things that can be improved, such as introducing international phone line and additional payment options, PlayFrank casino is definitely raising the bar when it comes to online gambling service providers and gives a perfect example of how a reputable, easy to navigate and simple online casino with rich gaming offer should look like. With dedicated customer support and great promo deals, it is safe to say that PlayFrank is here to stay.
